Overview
We are seeking a highly motivated and experienced individual to join our Radiology department as an appointments officer. This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties, as well as facilitating the smooth running of the administrative process within Radiology. As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of radiology services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.
The post holder will be required to book patient appointments, answer telephone and email queries, and also support the department by covering the reception desks if required. This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high-quality patient care.
Responsibilities
* Arranging appointments over the telephone with patients
* Booking patient appointments from waiting lists
* Rescheduling and cancelling appointments at short notice, when required
* Rescheduling of appointments due to annual leave/other commitments
* Liaising with clinical admin
* Covering the reception areas on an ad hoc basis
Qualifications and requirements
You will possess good communication and IT skills and have previous experience of working in an office environment, preferably with some NHS administration knowledge. A good telephone manner is essential, and you must be a good team player showing care and consideration to all our patients and staff.
About Frimley Health NHS Foundation Trust
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Additional information
Frimley Health Trust benefits on Vimeo
Role duties and working arrangements
* Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
* Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
* Making appointments by letter or by telephone.
* Communicate with other health care workers e.g. Doctors, medical records personnel and others on a daily basis.
* Receive patients at Radiology Reception if required and book them in.
* Accurately record patient information on the Radiology Information System (EPIC).
* Provide a caring service to the patients at all times by being friendly and approachable.
* Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
* Ensure patient confidentiality is observed and maintained in respect of all patient information.
* Participate in any weekend and out of hours duties.
* Carry out duties at other sites within the Trust as required on an occasional basis.
* Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
* Ability to cover reception desk as and when needed on short notice to assist with cover on an ad hoc basis
* To assist the secretary team with day to day tasks on an Ad hoc basis
Application timing
Please see Job Description and Person Specification for further information. This advert closes on Monday 15 Sep 2025.
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