Title: Test Centre Administrator (TCA/Invigilator)
Location: Norwich, travel is fully paid when working off-site
Wage: £14, plus holiday pay accrued pro-rata
Hours: Varied (zero-hours contract), may include weekend hours
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a part-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm) - may include weekend hours and travel to other locations (i.e. Ipswich, Stratford, etc.)
Role Responsibilities
* Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
* Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
* Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
* Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
* Champion accessibility by offering support to individuals with special requirements.
* Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
* Setup workstations and equipment flawlessly, ensuring the stage is set for success.
* Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
* Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
* Performing test centre opening and closing procedures.
* Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test.
* Be the bridge between dreams and reality, as you provide test results that shape careers.
* Ensure all test centre and wider PSI policies and procedures are followed.
* Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
* Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
* Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
* You must be a UK resident with a minimum of 5 years continuous residence in the UK.
* High school diploma, GCSE, or local country equivalent.
* Experience in similar roles is an advantage; however, not essential as full training will be given.
* Customer-facing experience is an advantage.
* Strong communication and customer service skills.
* An ability to work under pressure and sometimes deal with difficult situations.
* Strong attention to detail.
* Ability to work as part of a team.
* Proficiency in Microsoft Office software is a plus.
* Basic computer knowledge.
* Physical agility to stand and walk for 40% of your shift.
* A commitment to maintaining exam security.
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