* Manage the on-going stakeholder relationships, develop new partnerships with public and third sector partners to design new service provision or to improve service delivery for Swanley residents.
* Prepare all documentation relevant to the effective management of the Gateway Partnership for Core Stakeholders in line within individual requirements and timescales.
* Ensure that the most accurate and updated service specific information about policy or procedural changes from core stakeholders and partners is provided to enable all staff within the Gateway partnership to respond effectively to customers, improve standards and to provide a holistic respond to customer needs.
* Management of the Meet & Greet staff to ensure delivery of the Swanley Gateway customer service standards.
* Management of the Customer Service Advisor(s) to ensure delivery of Swanley Town Council's customer service standards.
* Ensure partners comply with Health & Safety policies & procedures to ensure that service users and staff have a safe, clean and secure environment in which to deliver services.
* Ensure best practice in customer services operation and management by continually improving the service delivery, focussing on the customer journey and channel migration.
* Review, forecast and plan resources to maximise available budget and drive efficiencies and increase value for money.
* Champion equalities & diversity in all service provision, ensuring that Gateway services meet the needs of Swanley residents.
* Ensure timely and effective advertising of Link facilities and events.
* To seek new forms of funding which will increase the income of The Swanley Link and provide reduced running costs in this provision.
Please ensure your application states clearly your reason for application and that all sections are completed; we will not consider applications that are not properly completed or that just attach a CV.
Work that works for you and us - let's talk flexibility! KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
The salary is based on SCP scale 23‑24, starting at £34,434. Salary will be commensurate with experience and qualifications. This role involves some Saturday shifts. The Swanley Link offers a multi‑agency service to customers, with along with Town and County Council services and a range of partners from the public and voluntary sectors.
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