Are you highly motivated and flexible with excellent communication and keyboard skills? An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer ensuring that patients coming in to the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system. The successful candidate will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back‑office duties. Full training and support will be given.
Responsibilities
* Register and triage new patients to The Christie on the appropriate patient administration system, including routine use of a case‑note tracking system.
* Retrieve outside notes, films and reports as requested.
* Contact patients by phone regarding their appointments and annotate details in CWP.
* Book patients' transport as per protocol and request interpreters as appropriate.
* File all relevant paperwork into patient case notes appropriately.
* Print out and copy relevant paperwork that has been requested via the SARs team.
* Collate and disseminate all incoming and outgoing correspondence appropriately.
* Deal effectively with telephone calls in conjunction with cancellation and rebooking of patients' treatments and appointments, and communicate queries from patients, GPs, hospices and other outside agencies.
* Develop positive working relationships with managerial, non‑clinical and clinical staff across the Trust.
* Show compassion and understanding when exposed to destressing, emotional and unpleasant circumstances, taking personal action or escalation to resolve patient issues, concerns or complaints.
* Communicate sensitive information in a diplomatic manner with departments both internally and externally.
* Work flexibly on a rotational rota as and when required.
* Work independently at times.
Equal Opportunity Statement
We are a Disability Confident employer that will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job.
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