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SAP Recruitment Consultant at Focus on SAP (part of the Focus Cloud Group)
Position: MES Engineer
Employment Type: Contract, Full time
Start: ASAP
Location: Bristol – 5 days per week
Languages: English
Role – A fantastic opportunity has arisen for an experienced Industrial Automation / MES Engineer to join a high-performing Shop Floor Support Team. You will play a key role in supporting manufacturing-critical applications and ensuring smooth operations of production IT systems on the shop floor. This is a dynamic, client-facing role suited to individuals who thrive in fast-paced environments and are passionate about technology in manufacturing.
Key skills:
* Strong understanding of IT endpoint systems in a production/manufacturing environment.
* Hands-on experience with shop floor systems and devices (e.g., printers, scanners, barcode equipment, smart devices).
* Familiarity with ServiceNow, including Incident, Problem, Change, and Knowledge Management.
* Demonstrated experience working in a structured IT support environment with defined SLAs.
* Excellent stakeholder management and communication skills.
* Proven ability to work in collaborative, cross-functional support teams.
* Experience coordinating with OEMs and third-party suppliers.
* Proactive in tracking and reporting operational performance.
* Ability to follow defined service processes and shift-based support models.
* Knowledge sharing and team collaboration mindset.
* Consulting background is a plus.
* Strong communication skills (oral & written)
* Rights to work in the UK is must (No Sponsorship available)
* UK or British nationals only due to Security clearance.
Responsibilities:
* Monitor, triage, and resolve day-to-day incidents (preferably using ServiceNow).
* Interface with IT and business users to address functional issues.
* Coordinate with cross-functional teams to ensure timely resolution of system problems.
* Adhere to service management processes including Incident, Change, Problem, and Capacity Management.
* Maintain agreed SLA levels and consistently deliver high-quality support.
* Participate in shift rotation as per the operating model.
* Collaborate with subject matter experts (SMEs) on complex issues.
* Facilitate communication among vendors, OEMs, and IT/business stakeholders.
* Track, report, and communicate progress and issues to relevant stakeholders.
* Contribute to documentation and knowledge sharing within the support team.
Should you be interested in being considered for this position and would like to discuss further.
Please apply with your latest CV or share your CV directly with me atchristophe.ramen@focusonsap.org
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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