Senior Credit Controller (Temporary) 3 months rolling contract | Whitchurch | £20.11 Senior Credit Controller Location: Whitchurch - Head Office (fully office-based) Contract: 3 months initial, rolling month-to-month Hours: Monday to Friday, 9:00am-5:00pm (37.5 hours per week, 1⁄2 hour lunch) Systems: Sage Line 50 The Role We are seeking an experienced Senior Credit Controller to support the turnaround of a high-value ledger within a specialist care group. The business manages a complex debtor book of circa £1-£9 million, comprising a mix of private fee payers and local authority/council funding. You will work alongside a recently appointed permanent Credit Controller, providing hands-on support, structure and expertise to stabilise and improve debt recovery performance. Key Responsibilities Sole responsibility for high-value debt chasing across a complex ledger Proactively pursuing overdue balances from private fee payers and council bodies Managing sensitive and sometimes challenging conversations with families and stakeholders Supporting the turnaround of aged and problematic debt Cash allocation and reconciliation of receipts Liaising closely with internal stakeholders, including finance and care home management Advising and supporting the permanent Credit Controller with best practice approaches Reporting into the Senior Credit Control Manager Working as part of a small, close-knit credit control team of three Person Specification Significant experience in senior-level credit control, ideally within: Care homes Healthcare Social care Or another sector with mixed funding streams Proven track record of reducing large, aged debtor balances Confident dealing with private individuals, families and public sector bodies Strong negotiation and communication skills with a professional, empathetic approach Experience using Sage Line 50 Comfortable working in a fully office-based environment Able to hit the ground running and add immediate value in a contract role Interested? email your cv to lauren.taylor1@hays.com 4793347