Job Overview
We have an exciting opportunity for an experienced, full‑time Client Support Administrator to join the team at our offices in Southampton, to support Wates FM in delivering a comprehensive, first‑class maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and supports all staff working on the account, ensuring the effective provision of help desk and financial administration. Workflow management of all jobs through CAFM system, including logging, updating, closure and reporting against all PPM and reactive tasks, and assignment and allocation of jobs through the site Account Manager and Supervisor.
Key Responsibilities
Procurement through the systems for parts, materials or contracted services required by Wates and the Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor.
Administration of cash processes required by Wates and the Client, including management of accounts payable workflows and financial housekeeping activities.
Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site.
You will face a wide variety of demands every day, so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed.
The position is office based.
Key Requirements
Strong administration experience in a busy, client‑driven environment, experience of having worked in Facilities Management and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1‑4 (preferred but not essential).
Solid written and verbal communication skills, PC literate with proficiency in Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.
Benefits
Competitive salary.
Extensive corporate benefits including Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more.
Excellent range of learning and development activity to support your career progression.
Industry‑leading family leave benefits: 26 weeks fully paid maternity, 8 weeks fully paid paternity.
Equal Opportunity Statement
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting.
To find out more about LIFE AT WATES please click on the following link LIFE AT WATES.
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