Service Manager - Peterborough - 30/35k ALH Recruitment are looking to recruit a Service Manager for our client who are a leader in their market, based in Peterborough. The Wholesale Service Manager will be responsible for ensuring that all customers have a positive and seamless experience with their products and services. The role involves leading the Wholesale function working closely with internal departments to ensure a consistent and high-quality customer experience. It will oversee Wholesale service operations, developing strategies to enhance customer satisfaction, while delivering consistent service within an expanding function. Duties and responsibilities: * Provide regular reports regarding provisioning metrics, customer satisfaction, inventory status, and team performance * Leading and mentoring a team ensuring high-quality, responsive support * Setting clear performance goals and monitor individual and team performance * Continuously evaluate and improve workflows, procedures, and tools to optimize efficiency and enhance service quality * Serve as the primary point of contact for partners, addressing any concerns, issues, or escalations and ensuring they are resolved in a timely manner * Developing and training teams to improve performance and deliver best practice * Foster a positive work environment focused on teamwork, accountability, and customer satisfaction * Ensure that provision...