Do you want to shape the future and change lives?
The Department for Work and Pensions (DWP) is the UK’s largest government department, and DWP Digital is at the heart of its transformation. We’re building modern, user-focused digital services that make a real difference to the lives of over 20 million people. Our work is driven by innovation, collaboration, and a deep commitment to helping those who need it most.
We’re changing the way we work—putting people’s needs first and using technology to deliver better outcomes for citizens across the UK.
Your Role: Senior Digital Practice Support Manager (Capability Focus)
As a Senior Digital Practice Support Manager, you’ll be part of the Practice Support team. Your focus will be on building digital capability, helping us grow and retain talent, and strengthening community and engagement across our practices.
In this role, you’ll:
* Lead on capability development across digital job families.
* Help teams understand the wider context beyond their own area.
* Promote collaboration across different practices to support shared delivery.
* Provide professional support and guidance to practice members.
* Play an active role in building a connected and engaged practice community.
Digital Group is organised into Communities of Practice, which are groups of people with similar or closely related skills, experience and job responsibilities, so they can easily collaborate, share ideas and skills, to build their own capabilities and achieve better outcomes.
Digital Practice Support Managers in DWP Digital are responsible for attracting and building capability within their Practice communities. They work closely with the Head of Practice, Executive Sponsor and Heads of Role to co-ordinate recruitment, deploy members to assignments, identify suitable learning & development opportunities, support the organisation of practice events and in developing their Practice frameworks and plans, including measurable outcomes.
Digital Practice Support Managers work in partnership with the central Digital Capability Team to shape, understand & communicate the strategic objectives and frameworks, then apply these to accelerate Digital performance and quality by championing common standards, common ways of working, common resources and creating communities of practice and role identity, factoring in any specific needs or requirements of the disciplines and roles within the Practice. These roles may have line management responsibilities.
Key activities will include: leading the Capability strategy for the Practice through:
* Delivering against the attraction and retention strategy for recruiting and retaining a brilliant workforce.
* Working closely with various stakeholders including Heads of Roles to identify learning, skills, knowledge and behaviour gaps that can be supported with a range of learning and development options.
* Identifying and delivering a range of professional learning and development opportunities to build capability.
* Regular communication and stakeholder engagement with Practice Members, other Practice Support Teams, Heads of Roles, wider Digital Group Teams, other Government Departments and external stakeholders.
Other key activities include:
* Delivering Communications & Engagement for the Practice and Practice members.
* Reviewing and utilising data and reporting tools for data analysis, financial management and drafting various strategies to support the wider Practice Team.
* Creating and delivering in house development programmes and learning opportunities.
* Working collaboratively with wider Digital and DWP colleagues to promote DWP Digital as an employer of choice and promote the career opportunities and pathways available.
* Utilising Data and Management Information to support business planning.
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