Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.
We are seeking an Operations Executive to join our team working on a ‘Hybrid’ basis in our Head Office in Central Woking (Parking is provided or for any train travellers we are right next to the train station!)
Could you bring the knowledge and creativity that could add value to Acosta Europe. If so, we can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment.
Main purpose of the role:
The Operations Executive role is the heart of the Administrative process within Flexforce. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs
Key Tasks and Responsibilities
Administration & Data Management
* Daily download of retailer sales data
* Management of master data management in line with standard process, ensuring master data is accurate at all times
* Forward enquiries to the relevant contact
* Update and maintain the team attendance log, attendance breakdown and contact details spreadsheet (if appropriate)
* Support field managers with booking meetings, accommodation and flights for the team
Technical
* Support with loading of relevant scripts in line with client objectives for periodic questions
* Scripts to be in line with standard process
* Communicate completion of updates together with any potential impacts to users
Fleet Management
* Main point of contact for all fleet related queries on Account and updating all relevant systems
* Responsible for maintaining list of drivers/ vehicles in C-track
* Support with booking/ managing hire cars
* Support field managers in liaising with IT for with quick turnaround of IT equipment
Call file Management
* Ensure calls are added/ removed when required and that address and territory details are always accurate
* Support with any requirements for changes to call file
* Use of Geoplan territory planning tool
Reporting
* Completing basic reporting, where no analysis of data is required (downloads into charts / graphs / reports) with use of basic formulas such as vlookups
* Exporting required data as required by Field Management team and putting into useable format
Support for Account Briefing Process
* Ensure Account activity briefs are produced (if appropriate) and sent to the field
* Ensure any visual aids/training documentation are compiled for the field
* Ensure relevant information is set up in relevant systems
Client Communication (if applicable)
* First point of contact for the client regarding operational queries
* Responsible for management of client operational requirements
Client Review Presentations
* Help in building quarterly client review presentations
* Analysing required operational information, and ensuring the output is relevant for the client’s needs
* Building Powerpoint presentations to simplify the findings and outputs
Strategic Direction
* To play an active part in the strategic direction of the Account and business
* To review and propose new ways of working for current processes / procedures