Reed Technology is delighted to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Technician
As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you’ll play a key role in ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation.
Key Responsibilities:
1. Provide first and second line support to the IT infrastructure.
2. Manage service and change requests, incident resolution, and scheduled IT tasks.
3. Install and configure end-user hardware and software in line with infrastructure standards, including applying operating system updates and patches.
4. Troubleshoot and resolve issues with desktops, laptops, and other end-user devices.
5. Perform IT administration tasks including user account management, group changes, and resource allocation.
6. Maintain and update IT documentation and knowledge base.
7. Support IT security policies and ensure compliance across the organization.
8. Provide out-of-hours support for deployments and upgrades on a rota basis.
9. Act as an on-site liaison for third-line support teams, assisting w...