Overview
Join to apply for the It Support Engineer Apprentice Level 3 role at Darlington College.
Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors.
Responsibilities
* There may be an opportunity to secure a long term position after successful completion of the apprenticeship
* To assist the IT Team as needed, contributing to the efficient and effective operation of the area
* Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome
* Assist in support of college owned mobile devices, including laptops, tablets & mobile phones
* Maintain up-to-date knowledge of computer equipment and assist with its installation
* To become proficient in the application and use of a wide range of IT systems and processes
* Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems
* Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met
* Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed
* Document instances of computer equipment failure, repair, installation, and removal
* Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft
* To provide technical and operational support to Events
* To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the Colleges Health & Safety Policy in the interests of themselves, other colleagues and students
* To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive
* Level 3 Information Communication Technician Apprenticeship Standard
* Location – Darlington College
* Working 5 days per week inclusive of 1 day release for study at Darlington College
Mon–Thu, 8:30am–5:00pm; Fri, 8:30am–4:30pm with day release to College.
Details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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