Multi-Site Store Manager
Application Deadline: 24 October 2025
Department: Boutique
Employment Type: Permanent - Full Time
Location: Westfield White City
Reporting To: Head of Region
We’re seeking a dynamic Multi-Site Retail Store Manager to lead up to three of our London boutiques, including our flagship at Westfield White City — the heart of our Maison. This is an opportunity to shape the future of our retail presence: driving growth, crafting exceptional client journeys, and inspiring teams to deliver excellence every day.
You’ll blend commercial strategy with creative leadership — translating insight into action, data into results, and spaces into destinations. With a keen eye for opportunity and a passion for meaningful retail, you’ll know exactly which levers to pull to unlock performance across sales, service, and experience.
Collaborating closely with Marketing, Education, and cross-functional partners, you’ll bring our brand vision to life in every touchpoint — transforming boutiques into immersive spaces where authenticity, expertise and storytelling meet measurable impact.
Contract Type: Permanent
Weekly Hours: 37.5
What Will You Do?
Commercial Leadership
* Own and deliver sales and KPI targets across all assigned boutiques.
* Analyse performance data to identify opportunities, implement action plans, and drive sustained growth.
* Leverage insights into traffic, conversion, and average spend to optimise results and client engagement.
* Partner with Marketing and Retail Operations to deliver localized activations that drive awareness and acquisition.
* Manage budgets and resources with commercial discipline to maximise efficiency and impact.
* Provide regular performance reporting with actionable insights and growth strategies.
Client Experience & Brand Expression
* Champion our brand culture and behaviours rooted in authentic connection, sensory storytelling, and exceptional customer experience.
* Ensure each boutique delivers a seamless, elevated experience that reflects the brand’s authenticity and aesthetic.
* Oversee the execution of bespoke events, client activations, and in-boutique experiences that deepen brand engagement.
* Embed a culture of clienteling and CRM excellence to nurture loyalty and lifetime value.
* Maintain a consistent brand environment — welcoming, and reflective of the brand’s identity.
Team Leadership & Development
* Lead, inspire, and develop key talent and teams across multiple locations.
* Recruit exceptional talent who embody the brand’s values and service ethos.
* Coach teams through regular feedback, goal-setting, and hands-on mentoring on the shop floor.
* Partner with Education to deliver tailored training on product craft, service rituals, and storytelling.
* Foster a culture of curiosity, creativity, and accountability across all boutiques.
Education & Events
* Collaborate with the Education and Marketing teams to lead product launches, customer and influencer events, and experiential activations.
* Deliver compelling in-store workshops and coaching to elevate product expertise.
* Execute local event strategies that align with brand campaigns and deliver measurable commercial outcomes.
* Gather insights and event feedback to inform future strategies and continuous improvement.
Operations & Visual Standards
* Oversee daily operations, ensuring compliance, efficiency, and consistency across all boutiques.
* Maintain accurate inventory control, stock integrity, and replenishment processes.
* Uphold visual merchandising standards that reflect brand storytelling and seasonality.
* Ensure operational excellence across cash management, scheduling, reporting, and store upkeep.
* Partner with Retail Operations to manage POS materials and collateral in line with sustainability goals.
The Perfect Candidate:
* A strategic leader who combines commercial focus with creative vision.
* A passionate storyteller who values connection, craft, and culture.
* A data-driven decision-maker with strong retail intuition.
* A team builder who inspires trust, performance, and pride.
* A brand ambassador who embodies our brand values and ethos.
Skills & Experience
* 3–5 years of multi-site or senior boutique management experience within premium or modern luxury retail (beauty, lifestyle, or design-led brands preferred).
* Proven track record of delivering sales growth and operational excellence across multiple locations.
* Strong leadership and coaching skills with experience developing high-performing teams.
* Commercially astute with deep understanding of KPIs and retail performance levers.
* Excellent communication, planning, and organisational abilities.
* Passion for design, sensorial experiences, and purpose-driven retail.
* Flexible and adaptable, with the ability to travel between locations as needed.
What We Offer You!
* Competitive salary with performance-based bonus
* Comprehensive benefits and subsides wellness programs - Including, holiday allowance above statutory, enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
* Subsidised health & wellbeing plan
* Generous product allocation and discount
* Ongoing training in brand philosophy, leadership, and client experience
* Contribution Pension Scheme
* Company benefits platform
* Cycle to work scheme through Reward Gateway
* Travel Loan through our Reward Gateway
* Volunteering Days, Half day leave for Birthday, One day’s holiday for Newlyweds
* Long service awards
* A supportive culture that celebrates authenticity, creativity, and excellence
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