Contract: Permanent Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne) This is a hybrid working role, so you’ll need to be able to work from our Head Office a minimum of 2 days per week Hours per week: 37 Salary: Up to £43,700 depending on experience About the role We’re excited to be looking for a Business Analyst to join our PMO team to help enhance our processes and drive positive changes across NCFE. We’re a passionate team focussed on delivering impactful changes across NCFE. You’ll be joining a friendly and supportive environment which thrives on understanding the needs of the business and translating them into positive outcomes that align to our strategic goals. In this role, you’ll collaborate with cross-functional teams and shape projects that drive strategic change. You’ll use a variety of techniques, such as workshops and interviews, to gather and define business requirements. You’ll also engage with stakeholders at all levels to present findings and gain buy-in for innovative solutions. How you’ll make an impact: Collaborating with stakeholders across various teams, including Operations, IT, and Architecture, to identify and understand their needs, translating complex business problems into clear and actionable requirements. Mapping out and documenting the 'as is' and 'to be' business processes, ensuring a comprehensive understanding of current systems and processes, and creating a vision for future improvements that align with project and strategic goals. Facilitating backlog refinement sessions and working closely with the Product Owners and delivery teams to ensure requirements are fully understood, prioritised, and ready for development. Challenging assumptions to ensure that proposed changes and improvements are not only viable but strategically aligned with our long-term business goals. We’d love to hear from you if you offer the following: Experience in eliciting, documenting, and validating business requirements Proficient in leading workshops, presenting ideas, and achieving consensus on solutions from a range of stakeholders Proven experience of working on multiple, concurrent projects and systems with positive outcomes Excellent communication skills with an ability to influence and develop effective working relationships at varying levels of seniority. An understanding of SCRUM/Agile development as well as waterfall methodology, Lean methodologies such as Six Sigma Experience of backlog management tools DevOps/Jira Feeling inspired? Read the full Job Description What will we offer you in return? Below are just some of the fantastic benefits w e’ll offer you to support you both professionally and personally. You can also visit our Life at NCFE page which covers financial, physical and mental health support, time off and your development. Annual leave starting at 25 days and increasing up to 30 days with length of service 8 bank holidays and an additional 3 days off during the Christmas closure YOU celebration day to celebrate your birthday or another life event YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing L earning and Wellbeing fun d of up to £200 per year £400 towards any NCFE accredited qualifications per year Up to 20 Volunteering hours per year Flexible working culture with a hybrid working approach Early finish on a Friday at 4:30pm to start your weekend early Health cash plan through Westfield to claim towards health costs such as dental and optical Tech and Home scheme with savings at Currys and IKEA Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling Pension of up to 9% employer contribution when you contribute 3% Death in service payment worth 4 x your salary In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. Shape real change with an NCFE career Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind. Want to know more? Take a look at our website https://www.ncfe.org.uk/ How to apply Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK. Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position. Closing Date: Friday 20 February 2026 Interview Date: Initial screening calls will take place w/c 2 March 2026 and if successful will be invited to a face-to-face interview w/c 9 March 2026 Equality, Diversity and Inclusion (EDI) statement We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.