Customer Story Coordinator
đź“Ť Liverpool Street, London (Office-Based)
💰 £160–£178 per day PAYE
đź“… Initial 5-Month Contract (Strong Potential for Extension)
We're supporting a global consumer technology brand seeking a Customer Story Coordinator to join their International Content & Social team.
This role sits between Customer Stories and Social Media and is responsible for identifying, developing and coordinating authentic customer stories that can be used across marketing, PR and social channels.
This is an ideal opportunity for someone from a social media, community management, PR, communications or content coordination background who enjoys speaking with people, uncovering great stories and keeping multiple workstreams organised.
What You'll Be Doing
* Managing incoming customer story submissions
* Reviewing and assessing stories for marketing and social media potential
* Speaking directly with customers via phone, email and video calls
* Building rapport and uncovering the full story behind customer submissions
* Coordinating customer approvals, permissions and documentation
* Maintaining accurate records within internal systems
* Supporting content and social teams by identifying high-potential stories
* Managing content trackers, workflows and administrative processes
* Supporting filming sessions and customer content projects where required
We're Looking For Someone With
* Experience in social media, community management, PR, communications or content coordination
* Excellent communication and relationship-building skills
* Strong organisational skills and attention to detail
* Confidence speaking with customers and stakeholders
* An interest in storytelling and content marketing
* Ability to manage multiple priorities simultaneously
* Strong written English skills
* A proactive, self-starting attitude
Desirable
* Salesforce or CRM experience
* Content management or digital asset management experience
* Social media management tools such as Sprout Social
* Experience identifying customer stories, case studies or content opportunities
* Journalism, editorial or PR experience
Why Apply?
* Join a globally recognised consumer technology brand
* Work within a collaborative content and social team
* Gain exposure to international campaigns and customer storytelling projects
* Long-term opportunity with strong extension potential
* Excellent opportunity for someone looking to develop within content, social and communications