Shift Details: Standard shift with support for major incidents (priority) during out-of-office hours as needed. Candidates should be located near Warwick.
No of Days: Work from office, at least 2 days initially for the first few months.
Demand Validation
Knowledge and Qualifications Required:
* This role suits a candidate with operational experience in IP/MPLS/Ethernet/SDH networks, preferably in a utilities environment.
* Ability to manage resources required for top-tier network & telemetry operations.
* Ensure outsourced services and partners meet high standards.
* Experience managing outsourced services in an ITIL environment, setting direction, control, and standards, ideally in operational network environments.
* Strong knowledge of network, telemetry, and SCADA infrastructure technologies and systems.
* Experience with network monitoring tools and fault diagnosis.
* Understanding and interpretation of security and external regulations affecting operational networks.
* Experience managing critical major incidents outside regular hours, participating in an out-of-hours rota.
* Candidate must be able to obtain SC security vetting clearance. Educated to degree level in computing or relevant engineering discipline.
* Relevant industry certifications (e.g., ITIL Practitioner, CCNA/DA, CCNP, Security) are desirable.
Key Tasks
* Serve as the primary contact for business service liaison, including projects and service transition.
* Manage resources, including third-party service providers, for operational management of CNI SCADA and networks, ensuring resilience, safety, and security.
* Collaborate with IS, business, and third-party stakeholders to ensure network changes do not compromise safe operation.
* Coordinate with Audit, Security, and government organizations to ensure compliance with policies and standards for critical CNI networks.
* Participate in incident management to restore resilience quickly.
* Lead root cause analysis to prevent recurrence of issues.
* Manage annual budget and monitor actuals against plans.
* Ensure disaster recovery plans are in place and tested.
Mandatory Skills: Network Implementation.
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