An exciting opportunity has become available for a Public Realm Officer. It requires individuals with operational excellence, superb customer service, critical thinking skills, and best practices. The Public Realm Officer is responsible for the safety and security of the external areas of the contract. Public Realm Officers play an integral role in the 24/7 operations at a landmark destination known for its blend of luxury residences, five-star hospitality, and premium retail. Candidates must have proven experience in ultra-premium environments, such as luxury residential developments, 5-star hotels, or working directly with high-profile and VIP clientele. You’ll be expected to demonstrate the professionalism, discretion, and attention to detail that these settings demand, ensuring an exceptional standard of service at all times. About the role: Position: Public Realm Host Concierge Officer Location: London (W2) Pay Rate: £15.30 per hour Hours: Average 42 hours per week Shifts: 4 On 4 Off - Days Job Requirements: SIA Door Supervisor License. Candidates must have proven experience in ultra-premium environments, such as luxury residential developments, 5-star hotels, or working directly with high-profile and VIP clientele. Prior experience in a hotel or high-end residential setting is essential Able to be both diplomatic and robust in their approach with the public and can make decisions and act in accordance with both CIS and the customer values. Be physically fit and able to patrol on foot, outdoors for the duration of each shift. Experience of security risk assessment, physical security planning Time management & Organizational skills. Excellent personal presentation. Excellent verbal & written communication skills, including report writing, and conflict management. Basic IT knowledge. Flexible in the approach to daily duties and additional events when held on site. The ability to work independently and as part of a team. Have a calm personality capable of controlling difficult situations. Be confident you are able to undertake 100% of all specific duties. Be able to provide all the documentation and vetting information?requested. Duties & Responsibilities: Liaise and maintain good customer service relationships with site staff, visitors, customers, members of the public and senior security management team. To manage an effective working relationship with all, whilst representing the site and CIS-Security. Detect, Disrupt & Deter offenders and take appropriate enforcement action where required. Work in partnership with Local Service providers: Police, Intelligence Units, Crime Reduction and Community Safety Partnerships. Provide a reduction in the fear of crime and improved reassurance through committed public liaison by attending various Council, Police, and public meetings in relation to this role when required. Provide education and awareness-based patrols in the publicly accessible domain, to manage ASB, prevent crime and other forms of nuisance on our customer’s defined area. Gather information and intelligence for directed and further action against offenders, share information and facilitate cross-sector liaisons. Carry out any tasks and report back as directed or instructed by the customer. Assist in Security investigations into loss, damage or other incidents affecting property, visitors, or staff. Conflict resolution and dealing with members of the public in a respectful and mindful manner. Benefits: Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme Tailored Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards And much more A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.