We are looking for an experienced Dental Receptionist/Treatment Coordinator.
We need to find someone asap.
The practice is fully private. They are located in the heart of the Harley Street medical district.We are seeking an enthusiastic, friendly, and hard-working person to join lovely team!
Job Overview
Full-time 40 hours in 5 days
Monday - Friday (shifts required depending on rota: 07:30-16:30 and 09:30-18:30)
Requirements
* Experience in working at a private dental practice (preferably 3 years )
* Understanding of procedures and workflow
* Experience with dental software; ideally SOE
* Proficient knowledge and computer literacy in all Microsoft Office programmes such as Word, Excel, Outlook
The main duties involved but not restricted to:
* Opening reception, logging in and switching on
* Warmly greeting and acknowledging patients as they arrive
* Ensure the consistent delivery of an excellent ‘patient experience’
* Answering the phone and responding to emails
* Diary management, scheduling, and rescheduling patient appointments
* Following daily reception checklist and highlighting tasks when complete
* Setting up recalls for dental appointments
* Treatment coordination: contacting patients to book for outstanding treatment and keeping track
* Creating treatment plan estimates and emailing/printing for patients
* Monitor the conversion of treatment plans and liaise with patients with outstanding treatment plans
* Arranging for dental scans and appointments elsewhere when required
* Taking payments and logging card and cash patients in book
* Emailing patient invoices, completing, and filing insurance forms
* Debt collecting
* Formatting and emailing referral letters and x-rays/scans to external clinicians
* Assist the clinical team in the delivery of high-quality and safe patient care
* Managing office and stock supplies
* Office duties including document filing, scanning, copying, and shredding.
* Tracking lab work incoming and outgoing
* Bank and post run
* Cashing up and closing the reception and the building securely at the end of day
* Any other duties which may be requested by the practice owner or practice manager from time to time