* Part-time, 4 days per week on a two-week shift rotation.
* Working every other weekend.
* 9-5pm.
* £14 per hour.
The Receptionist
Reporting to the Customer Relationship Manager, the Receptionist will work in the Newbus Grange Country Park office, where they will respond to face-to-face, telephone, email and online customer enquiries and requests relating to owners holiday homes.
The Receptionist role will require occasional travel around the parks so they will need a driving license and access to their own vehicle, however they will be predominantly based on Newbus Grange, working remotely for the other parks.
The Receptionist is responsible for:
Customer Experience
* Greeting and welcoming owners, visitors and contractors to the parks.
* General administrative tasks for the parks.
* Managing aged debt.
* Reporting and tracking warranty issues for new homes.
* Obtaining owner documentation to evidence that they are meeting the requirements of the license agreements e.g., proof of residence, proof of insurance.
* Updating management software.
* Actioning and communicating to the grounds team, customer requests such as gas bottles, electricity readings, van washes, pitch tidys.
* Collating and sharing owner feedback.
* Ensuring that the reception area is an inviting place to welcome customers into and that it is in keeping with the 5-star standards of the park
Must Have's
* Extremely organised.
* Disciplined.
* A self-starter with high levels of initiative.
* Excellent communication skills.
* Experience working within a customer service and of complaint handling.
* Proficiency in the use of Microsoft Office programmes such as Excel, Outlook and Word.
* Experience of outbound calling customers.
Desirable Skills, Attributes & Experience
* Flexibility in their working pattern, to cover holidays etc. of colleagues and to provide support during busy periods.
* Must have the confidence to handle challenging situations and complaints.
* Ability to work independently in this fast paced and dynamic role.
* Reliable.
* Enthusiastic.
* Committed to seeing tasks through to completion.
* Professional and engaging.
Job Types: Part-time, Permanent
Pay: £14.00 per hour
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Work Location: In person