Senior Parts Sales Advisor This is a rare opportunity to join a well-established, values-led engineering and manufacturing business with a long heritage, strong investment in people, and a genuine commitment to quality and innovation.
Sitting at the heart of the Central Parts function, this role offers a blend of technical expertise, customer interaction, and operational influence. Youll be a key technical authority within the parts team, trusted to support complex queries, manage engineering changes, and ensure aftermarket parts data is accurate, robust, and future-proof.
If you enjoy being the go-to expert, influencing how parts operations run, and working closely with engineering and technical teams - this role will absolutely appeal.
The Role As Senior Parts Sales Advisor, you will support the Assistant Parts Manager in the smooth running of the Central Parts Department while acting as a key technical and customer-facing specialist.
The role is predominantly telephone and email based, working closely with customers, internal teams, and third-party data partners. You will play a vital role in the management of parts data, electronic parts catalogues, and engineering changes, ensuring customers receive the right part, first time.
Key Responsibilities Act as first point of contact for complex and escalated customer parts enquiries
Support customers in accurately identifying the correct parts via phone and email
Assist the wider parts team with technical parts identification and problem-solving
Prepare and issue customer quotations in a timely and professional manner
Promote the sale of genuine OE parts and advise on best-fit solutions
Identify and analyse parts failure trends and recurring technical issues
Create, maintain, and publish technical Parts Bulletins
Act as the main liaison with the 3PL parts data team for EPC and master data queries
Manage vehicle Bills of Materials (BOMs) within the Electronic Parts Catalogue
Oversee and implement Engineering Product Change Notices into the aftermarket operation
Review, improve, and maintain the accuracy of EPC illustrations and parts data
Work closely with in-house engineering and technical teams to resolve part-related issues
What Youll Be Accountable For Delivering consistently high levels of customer service
Ensuring accurate parts identification using approved data sources
Resolving customer and internal escalations promptly and professionally
Building strong, professional customer relationships over the telephone
Maintaining accurate parts master data, including supersessions
Sharing knowledge and supporting colleagues within the parts team
Collaborating closely with engineering, technical, and data teams
What Were Looking For A strong technical background within parts, aftermarket, or engineering environments
Proven experience in parts identification and customer-facing support
Confidence handling complex queries and acting as a technical authority
Excellent communication skills with a professional, customer-focused approach
Strong attention to detail and a methodical approach to data accuracy
A collaborative team player who enjoys sharing knowledge
Whats on Offer 25 days holiday + 8 bank holidays
5% employer pension contribution
Death in Service benefit (5x basic salary)
Health Shield medical cash plan
Company sick pay scheme
Employee Assistance Programme (EAP)
Bike to Work scheme
Ongoing training and development
Long-term career opportunity within a stable, values-driven organisation
Values-Led Culture This organisation operates with family values at its core and places real emphasis on integrity, quality, customer focus, and sustainability. Employees are trusted, supported, and encouraged to contribute ideas and improvements.
TPBN1_UKTJ