We are seeking a high calibre, confident, detail-orientated, and people-focused Credit Controller to join our Finance department, reporting to our Finance Manager.
We are seeking a high calibre, confident, detail-orientated, and people-focused Credit Controller to join our Finance department, reporting to our Finance Manager. In this important role, you will take ownership of managing the company's debtor process, ensuring that outstanding debts are recovered in a timely and professional manner. You will play a vital role in maintaining positive cash flow while preserving strong customer relationships working closely with Sales managers and other key stakeholders in the business.
Objectives:
* Control the full debtor management process, maintaining up to date and accurate records always providing a clear view of our debtor position and risk exposure
* Develop regular reporting of overdue debts and credit risk to key stakeholders across the business
* Work closely with sales managers to manage both the clean and challenging customer accounts, always striking the balance between commercial drivers, and risk management
* Build an in-depth knowledge of our customer base, and their payment habits, which you will use together with full use of credit checking facilities to inform strategic decision making within our business
* Work collaboratively with other Finance colleagues to deliver team objectives as part of our overall business plan
Outline of main responsibilities:
* Update all customer accounts daily ensuring payments are allocated, and any invoice queries are flagged in a timely manner
* Follow up rigorously with customers on any unallocated payments or invoices in query and tracking feedback
* Work with our Sales department to track, report and resolve invoices in query, including measuring KPIs
* Contact customers to chase overdue debts, placing accounts on hold as required (for the Southern division of the business)
* Monitor customer credit limits, obtaining information for credit limit reviews when required from customers, conducting credit checks (for the Southern division of the business)
* Liaise with our Sales Office where accounts are on hold approving or rejecting orders as required (for the Southern division of the business)
* Generate all monthly customer statements ensuring distribution each month to customers electronically
* Produce routine debtor reporting to key stakeholders, ensuring accuracy and clarity of information
* Attend quarterly meetings with regional Sales Managers together with the Finance Manager, discussing any collection concerns
* Creation of new customers in our ERP/CRM systems following company procedures
* Providing cover for new customer onboarding process as required
* Other ad-hoc department tasks as required, including holiday cover for other Finance team members
Key Skills/Qualifications/Criteria:
* Accounting/Finance background
* Previous experience in a business-to-business credit control role – minimum of 2 years
* Accuracy and strong attention to detail
* Excellent numeracy and literacy
* Problem solving ability, willingness to adapt and find solutions
* Excellent communication skills, both written and verbal
* Proven experience of working to deadlines
* Ability to work within a fast-paced environment, multi-task and prioritise workload
* Proven level of Computer literacy - Microsoft Excel particularly
* Motivated, driven and dedication to deliver and maintain high standards of service
The Finance team plays a vital role in supporting our growing business. While we’re ultimately responsible for “looking after the numbers,” our work goes far beyond that as we maintain strong relationships with our customers and support internal colleagues with any financial queries they may have. Although much of what we do happens behind the scenes, our impact is felt across every part of the business. We take pride in being approachable, reliable, and solutions-focused.
We have a great team dynamic and work closely together, supporting one another in a fast-paced environment. There’s a strong sense of collaboration and shared purpose, and we’re a friendly, down-to-earth team who enjoy what we do and know how to have fun along the way, even when things get busy.
This new role has been created in response to our rapid business growth. As we continue to expand, we’re strengthening our team to ensure we maintain the high standard of service we're known for. You’ll play a key role in supporting healthy cash flow while nurturing strong relationships with our customers and other key stakeholders across the business. If you're confident, detail-oriented, and people-focused, this could be the perfect opportunity for you.
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