Multi-Skilled Service Engineer – Fire & Security Brand: ADT – Part of Johnson Controls About Us Johnson Controls is a global leader in engineering and integrated solutions, setting the standard in the Fire & Security sector with cutting-edge technology. Our portfolio includes trusted brands like Tyco, ADT, WOT, Esotec, and more. At ADT, we’re passionate about making a positive impact—protecting people, property, and the environment while giving back to our communities. We solve today’s challenges and constantly ask, “What’s next?” Why Join Us? We’ve built the perfect platform for you to grow your career with ADT. Here’s what you’ll enjoy: Competitive salary with excellent earning potential Overtime & generous callout payments – among the best in the industry Travel time & engineering commission schemes (averaging 7% of basic salary) Holiday purchase scheme Sales referral incentive Pension – up to 7% employer match 25 days holiday 10 bank holidays Company vehicle, uniform, PPE, tools & ongoing training Industry-leading Health & Safety standards and Employee Assistance Program Career progression opportunities via our Engineering Career Ladder Recognition programs & referral bonuses (up to £2,000) A supportive team culture with an average tenure of 20 years What You’ll Do As a Service Engineer, you’ll maintain and service: Intruder alarms Access control systems CCTV Fire alarm systems You’ll ensure systems meet industry standards, deliver exceptional customer service, and proactively identify and resolve issues before they escalate. How You’ll Do It Provide outstanding customer service and build strong client relationships Service devices safely and responsibly, minimizing risk and waste Manage your time effectively and prioritize tasks Complete accurate reports, handover certificates, and compliance documentation What We’re Looking For Essential: Experience in the Fire & Security industry Full UK driving license Ability to lift and work at heights Previous customer-facing experience Preferred: Relevant qualifications (18th Edition, NVQ, City & Guilds, BTEC, FIA)