Your key responsibilities are: * Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team. * Work closely with the Project and site management team to ensure the quality of customer service is maintained to a high level, including resolution of issues raised. * Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach. * Maintain customer service processes and systems as relevant for the site and residents. * Respond to all resident issues, working closely with the project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes. * Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly. Skills and Qualifications * Excellent written English. * Experience with customer service, ideally resident liaison experience within the construction/social housing sector. * Ability to manage resident expectations. * DBS check (standard). * Competent in Microsoft Excel, Word, Outlook email and calendars. * Competent use of Project Probe and SharePoint...