Customer Team Leader
Location: 2-3 Parkside Place, Bellingham, NE48 2AY
Pay: £14.48 per hour
Contract: 30 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, Saturday, or Sunday). Availability will be discussed further at interview.
30% colleague member discount in store – see benefits below.
As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store, you may work in the post office, bakery, or support online services and home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for customers.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
Qualifications
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
* Must be aged 18+ to authorise age‑related sales
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to you pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life’s big moments
EEO Statement
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by inclusive policies. We are proud to be part of the Disability Confident scheme and offer interview support for disabled candidates. If you need adjustments during recruitment, we will support you.
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