Customer Service Advisor - Hybrid working
* Location: Liverpool / Home Based (50% office / 50% home working)
* Salary: £24,000
* Contract: Full time, Permanent
* Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)
* Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance
My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.
The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)
The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.
Working in a fun and vibrant contact centre environment, you will be tasked with:
1. Taking inbound calls, emails or messages dealing with a variety of customer service queries
2. Accurate recording of information onto a live system
3. Resolution of customer enquiries (oral and written) based on competent working knowledge
4. Query handling in response to customer...