Overview
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish. Our core values are our GRACES: Growth, Responsibility, Ambition, Credibility, Expertise, and Service.
We are looking for a skilled and motivated Hotel Operations Manager to join our team at our 51 bedroom hotel in Coventry – The Crossway Hotel. This role is ideal for a dynamic leader with a strong track record in hotel operations. We are seeking a self-driven individual with exceptional leadership skills to oversee and optimize daily operations, ensuring efficiency and an exceptional guest experience.
Position: Hotel Operations Manager
No. of positions: 1
Location: Coventry, West Midlands
Key Responsibilities
* Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
* Work in conjunction with the Cluster General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
* Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
* Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
* Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
* Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
* Ensuring hotel statutory compliances are kept up to date
* Implement a focused property maintenance programme along with the central support development team
* Delivering an exceptional guest experience
* Any other reasonable work as requested by the management
Requirements
* Minimum 3 years of hotel operations experience across all departments – FOH, F&B and Housekeeping
* Self-starter, multi-tasker and well organized
* A hands-on approach to managing with effective leadership skills
* Fluent in MS Office including Excel, Word and PowerPoint
* Willing to work a flexible schedule including evenings, weekends, and bank holidays
* Food hygiene and health and safety knowledge
* Excellent communication skills, both written & verbal
* Passion for hospitality & possess the drive to constantly deliver top-class customer service
* Experience with budget and finance
You’ll have the opportunity to work with a growing hospitality brand within a supportive and friendly team environment. We offer career development opportunities, a competitive salary, and an attractive benefits package.
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