Operations Manager
Basildon Pipps Hill
Are you ready to lead the way in delivering exceptional veterinary care and services? We're seeking an Operations Manager to take responsibility and charge of the day-to-day at Basildon Pipps Hill.
Your role will be pivotal in ensuring the seamless operation of our practice, from managing resources to compliance and budgeting, all while contributing to our ambitious business strategy. If you're a dedicated leader with a passion for excellence, we want you on our team.
About us
You will be joining our current team of 2 Practice Owners, 5 Vets, 1 Head RVN, 1 Deputy Head RVN, 5 RVNs, 2 SVNs, 2 VCAs, 7 CCAs.
With such supportive front of house, this allows you to really focus on your role. We hold a variety of individual interests within the team and encourage these interests to be explored.
We are based inside Pets at Home on the busy Pipps Hill Retail Park, which is home to a variety of different shops, so always opportunity for a bit of lunch time retail therapy! There is free onsite parking and convenient access to major transport routes, we’re under an hour away from London, and 20 minutes from Southend-On-Sea, which means you’ll never be short of things to do on a day off.
We see a real variety of cases and perform lots of orthopaedic procedures in-house, including patella luxation, fracture repairs, cruciate surgeries with TPLO and a wide variety of soft tissue surgeries. We work in a purpose-built practice with state-of-the-art equipment including digital X-ray, flexible and rigid endoscopes and easy access to a 16 slice CT scanner.
Key Responsibilities
1. Driving the operational delivery of our five-year business strategy
2. Supporting company-wide initiatives in sustainability and diversity
3. Leading and developing our practice management team
4. Managing team performance through meetings and one-to-ones
5. Overseeing practice communications
6. Managing the practice's P&L and supporting budget delivery
7. Handling practice procurement and equipment
8. Being accountable for joint venture finance
9. Supporting client service and clinical teams to optimise service, capacity and profitability
10. Implementing health and safety policies
11. Ensuring compliance reporting and record-keeping
12. Liaising with Group Facilities for maintenance
13. Supporting mandatory training compliance
14. Prioritising customer satisfaction and the client journey
15. Ensuring quality out-of-hours and referral services
About you
16. Demonstrated operational excellence
17. Strong operational leadership skills
18. Exceptional communication, influencing, and negotiation skills
19. Excellent organisational and time management abilities
20. Strong interpersonal skills and a passion for people
21. Proficiency in IT
22. Previous budget management experience
23. People management experience
24. Ability to build credibility through a hands-on approach
25. Adaptability to new environments and industries
26. Proactive with a can-do attitude
This is a full-time on-site role working Monday – Friday for 40 hours per week (no weekends required).
We can offer you
27. An attractive salary of circa £50,000 (Dependant on experience)
28. Access to private health insurance
29. A contributory pension scheme
30. A generous CPD allowance
31. 5.6 weeks initial holiday, rising to 6.6 weeks after 2 years’ service!
32. In-house career development opportunity
33. Paid membership fees
34. Access to the reward hub which has colleague discounts and
20% discount at Vets for Pets, Pets at Home and the Groom Room
Location: SS14 3AF