Technical Customer Service Advisor
Redditch
£25,000-£28,000 depending on your previous skills and experience
Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations.Technical Customer Service Advisor day to day duties include:-
Customer Service:Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner.
○ Effectively gather customer information to diagnose and resolve issues efficiently.
○ Provide accurate and up-to-date information about products, pricing, promotions, and warranties.
○ Process customer orders, returns, and exchanges according to company policies.
○ Proactively identify and address customer needs, exceeding expectations wherever possible.
○ Helping customers to create orders on Shopify - both via retail and trade routes.
Communication & Collaboration: Maintain clear and professional communication with customers via phone, email, and chat.
○ Collaborate effectively with internal departments (warehouse, technical) to ensure seamless customer service experiences.
○ Document customer interactions and service resolutions accurately and efficiently.
The successful Customer Service Advisor will have the following skills and experience:-
previous customer service experience (call centre preferred).
Strong understanding of customer service principles and best practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work effectively under pressure and prioritise multiple tasks.
Proficiency in Zendesk, Google Suite and e-commerce platforms.
A positive and professional demeanour with a focus on customer satisfaction.
If you think you have the skills and experience my client is looking for then please click APPLY with your updated CV and I will be in touch soon