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Site Trust Headquarters Town Southall Salary £67,950 - £78,028 Per Annum Inclusive of HCAS Salary period Yearly Closing 07/02/2025 23:59 Interview date 26/02/2025
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
Job overview
We are looking for a dedicated and experienced operational manager for a secondment opportunity to join our Integrated Care team based at Clayponds Hospital.
As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as the discharge hub and referral hub and the urgent community response single point of access.
Main duties of the job
Your responsibilities will include providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, urgent community response single point of access, rapid response, and home first services. This involves managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions.
Collaboration with multidisciplinary teams will be essential to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. You will lead service development initiatives, working closely with stakeholders to identify and address any gaps in service provision.
Compliance with regulatory standards and best practices in admission avoidance pathways will be a priority, and you will be responsible for monitoring service performance and outcomes. Implementing quality improvement measures as necessary will also be part of your role.
Providing leadership and support to staff will be integral, fostering a culture of continuous learning and development within the team to ensure high-quality care delivery.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
Person specification
Qualifications & Training
* Relevant professional qualification (Professional registration holder)
* Appropriate professional registration e.g. NMC, HCPC
* Educated to degree/ diploma level with a relevant qualification or equivalent experience.
* Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level
Experience
* Relevant operational experience to manage unplanned/admission avoidance and access pathways.
* Extensive experience of and demonstrable achievement in managing health/social care services.
* Management of resources and good track record with change management, efficiency savings and financial recovery plans
* Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
* Experience of managing a diverse practitioner team (multi-site).
* Measurable track record in involving and motivating staff to improve performance.
* Experience in community teams, ability to demonstrate appropriate skill-mix
* Project management.
* Experience of preparing and presenting reports at Board Committee level.
* Experience of transformation in community services.
Knowledge & Skills
* Knowledge of team development and workforce requirements for modern health and social care services.
* Understanding of clinical governance framework and its application in practice
* Ability to present highly complex and emotive information clearly and openly with staff.
* Ability to present information clearly.
* An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
* Able to hold professionals and peers to account.
* An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
* Good project management skills and the ability to see through tasks to their successful conclusion
Personal Qualities
* Highly motivated and able to work independently and for long periods of prolonged concentration.
* Flexible about hours of work.
* Ability to be calm under pressure, to contain others emotional distress and anxiety.
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
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