Serco Limited
Field Operations Manager – Covering West Midlands (Permanent, Full Time)
£42,000 per annum + Company Car
Job Summary
We're recruiting for a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). You will provide clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services. You will report to the Head of Field Operations for all property maintenance services and any service user support services within the respective region, provide leadership and strategic direction to the Housing Officers and Maintenance Operatives, and work with other Management Team members to deliver outstanding and effective service.
Key Responsibilities
* Ensure compliance with the AASC contract, company policies, processes and procedures for your area of responsibility through staff management and liaison with other business teams, landlords, sub‑contractors, external agencies and partners.
* Maintain all properties within your portfolio as safe, habitable, fit for purpose and fully equipped in accordance with contract standards—both national and local—and ensure regulatory and legislative requirements are met.
* Deliver all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within your portfolio in accordance with the contract, ensuring all service users comply with the conditions of their support provision.
Requirements
First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate, timely reports. A background in managing multi‑skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets would also be beneficial.
Why Serco
A place you can make an impact – With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touches people’s lives.
A place you can count on – Our diverse UK‑wide operations offer unrivalled opportunities to learn and develop, allowing you to broaden your experience and apply your skills in new ways.
A place for you – We are a motivated team who will encourage you and help you to succeed, providing the resources you need to do your job in a diverse and supportive environment.
Benefits
* Pension – up to 6%
* Employee Assistance Programme
* Chance to contribute to innovation in the Immigration sector
* A company passionate about diversity and inclusion
* A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
* A safe and supportive culture
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