Job Description
The Head of Business Technology is a senior-level role aligned to a specific Business Area. The role is customer centric and ensures there is technical leadership to support that business area and works closely with the business to ensure that the technology supports the business needs and goals.
This role is specifically supporting the Marketing team, where it will work closely with the Marketing Leadership Team, Group Technology, and external technology partners. This role ensures that investments in marketing technology actively support innovation, drive efficiency, and deliver measurable business value. The role acts as a strategic bridge between marketing objectives and technological enablement, helping Connells Group modernise its approach to customer engagement, lead generation, and brand positioning.
Your responsibilities will include:
Be the Business Technical Lead in the Business Aligned team working with product and delivery to ensure the business goals are achieved.
Provide leadership, vision, and direction for the business area the role is operating within, supporting the business leaders with their demands of technology.
Work with the senior leaders and Exec across the business to ensure that the technology teams support the strategy of that business area.
Work with the business, product and architecture to design, manage, and/or execute product roadmaps.
Ensure that product technical debt is understood and is appropriately prioritised within the backlog.
Collaborate in the trade-off discussions and roadmap prioritisation.
Take accountability for non-functional outcomes including security, performance, availability, and reliability of systems within the business area.
Matrix task management of the business analysts, software engineers and test team that are assigned to the business area (Circa 175 people).
Build the capability of the agile teams and agile ways of working and support the transformation of technology teams into this.
Work with architecture team to ensure that technical solutions are aligned to the business goals, technically efficient and cost effective.
Work with the Head of Engineering to ensure that the business area has the right engineering capability within the agile teams to meet the demands of the business.
Drive continuous improvement in our technology, processes and ways of working.
Ensure that the technology to support the business area(s) is cost effective. Manage the costs identifying where value is not being provided.
Review of monthly service metrics of business area to ensure service issues are addressed.
Support the major incident process for any incidents impacting the business area.
Maintain the technical relationships with suppliers that support the business area, participating in regular service reviews, ensuring understanding of their technical roadmap and technical debt.
The ideal candidate will have:
Degree in a computer science or related subject, and/or experience in senior technology roles.
Experience of working in technologies that support Marketing – such as websites, digital screens content management systems, digital and printed marketing, customer research tools and analytics, and social media management platforms.
In-depth knowledge of software development lifecycle and methodologies.
Understanding of and experience with SAFe, and agile frameworks such as Scrum or Kanban.
Experience of event driven microservices architecture.
Worked with Jira, Azure Dev Ops (ADO), GitHub, Jenkins or Octopus automated deployments.
Working knowledge of Microsoft .NET, Microsoft SQL, and Azure cloud