Santander UK is looking for an IBS, ITOL, Mapping & Vulnerability Manager based out of Unity Place, Milton Keynes or Glasgow. The purpose of the role is to oversee the entire lifecycle of data within the organisation from acquisition and storage to analysis and dissemination. Responsible for ensuring that data assets are managed effectively, securely and in compliance with regulations and organisational policies. We're shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas.
Responsibilities
* Leading the annual Important Business Services (IBS) refresh and importance assessment, supported by structured methodologies and data validation controls.
* Delivering ITOL (Impact Tolerance) calibration using quantitative models and evidence‑based challenge frameworks.
* Designing and maintaining end‑to‑end service mapping architecture, ensuring completeness, accuracy, and traceability across systems and processes.
* Implementing data‑led dependency modelling across technology, cyber, data, and third‑party ecosystems to identify systemic vulnerabilities.
* Developing mapping data models, lineage, and integration pipelines to enable consistent and scalable resilience insights.
* Establishing data quality frameworks and controls to ensure mapping integrity, consistency, and audit readiness.
* Driving vulnerability identification through advanced analytics, linking mapping outputs to risk registers, remediation actions, and Board‑level MI.
* Providing SME challenge across multiple domains (technology, cyber, data, third‑party) to ensure robust resilience outcomes.
Benefits
* Wellbeing that goes beyond work – we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
* Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
* Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
* Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
* Being recognised – it starts with you.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
To make this possible, our roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles).
Requirements
* Experience designing and implementing end‑to‑end service mapping, dependency modelling, or operational resilience frameworks (Required).
* Strong experience in data analysis, data modelling, and data‑driven risk identification (Required).
* Experience working with IBS, ITOL, or regulatory resilience frameworks within financial services (Required).
* Experience delivering complex data integration or transformation programmes (Preferred).
Education
* Undergraduate degree in Data, Computer Science, Information Systems, Engineering, or related field (Preferred).
* Professional certifications in Data Management, Risk, or Operational Resilience frameworks (Preferred).
Languages
* English (Required).
Hard Skills
* Strong knowledge of data modelling, data lineage, and mapping architecture (Required).
* Experience with data integration, data flows, and dependency mapping across complex systems (Required).
* Expertise in data quality frameworks, validation techniques, and control design (Required).
* Understanding of operational resilience frameworks (IBS, ITOL) and regulatory expectations (Required).
* Experience applying analytical techniques to identify systemic risk and vulnerabilities (Required).
* Knowledge of information architecture and data governance frameworks (Preferred).
Soft Skills
* Strong analytical thinking and problem‑solving capability (Required).
* Ability to translate complex technical mapping into business and risk insights (Required).
* Excellent stakeholder management across technology, risk, and business teams (Required).
* Ability to challenge effectively and influence senior stakeholders (Required).
* Strong communication skills with the ability to simplify technical concepts (Required).
Salary & Benefits
* Salary Range: £54,000.00 – £81,000.00 per annum (depending on experience) – this salary range represents the expected remuneration for the role.
* Actual salary offered will depend on skills, experience, qualifications and location.
* 30 days’ holiday plus bank holidays, which increases to 31 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* £6,000 car allowance per year.
* Company funded individual private medical insurance.
* Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
* Share in Santander’s success by saving or investing in our share plans.
* As a Santander UK employee, you can request staff versions of our products (e.g., Edge Current Accounts and Credit Cards) with no fees, as well as apply to many other deals and discounts in Santander products and services.
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