Customer Support Representative - Start date 9th March 2026 Kilmarnock £25,000 Hybird Working Monday to Friday - 8 am to 4 pm or 9 am to 5 pm Pertemps are delighed to be working on behalf of a well established employer based in Kilmarnock to support on their search for Vulnerable Customer Care Agents. This is a permanent role which is well-suited to those who come from a care background. What your day looks like A new challenge every day Helping customers who are experiencing complex personal circumstances Discuss, empathise, and encourage disclosure of information to allow you to help customers Communicating with customers and third parties via telephone, email, letter & live chat Work together with your team and share best practice to continually improve service Celebrate success – we encourage you to highlight awesome work completedWhat we expect from you Deliver great conversations and customer outcomes – by phone and in writing Maintain consistently high standards of quality during customer interactions Know Your Customer – Take the right approach, not necessarily the normal approach Adhere to regulations (these are covered off in training) Efficiently managing your caseload within agreed targets Comfortable using multiple systems and Microsoft packagesAdhere to our values Committed to always doing our best work Accountable for our actions Respectful in our interactions wi...