The Role:
• To provide remote troubleshooting and resolution of software and network errors
• To complete data migrations after upgrades
• To provide troubleshooting of network issues and log cases following SLA
• To manage and resolve complex networking issues escalated from 1st line colleagues
• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues
• To remotely assist customers with the installation of new or upgraded software
• To follow the ticketing system to monitor and escalate issues appropriately Candidate's Profile
• Fluency in German (written and spoken) is essential
• Previous experience in technical support in Networking, Hardware and Software
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate
Salary
Up to £34,000 p.a. + Benefits