Overview
A fast-paced customer service company in Basingstoke is seeking a Customer Support Team Leader to manage and develop the Customer Support and Verifications Team. The role involves ensuring outstanding customer service and achieving operational metrics, including KPIs and SLAs.
Responsibilities
* Manage and develop the Customer Support and Verifications Team to deliver outstanding customer service and meet operational metrics (KPIs, SLAs).
Qualifications
* 2-3 years of management experience
* Excellent leadership, communication, and problem-solving skills
Benefits
* Wellness funds
* Life assurance
* Team events
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