SUPPORTER DEVELOPMENT MANANGER
We are delighted to be working with St Margaret’s Hospice Care who support patients, families and carers across the majority of Somerset, providing specialist in-patient hospice care, an adviceline and community service.
St Margaret’s are now seeking an experienced and innovative Supporter Development Manager to lead the ‘Supporter Experience’ function, bringing fresh ideas and insight-driven strategies to enhance donor engagement. You will manage supporter journeys across all income streams, focus on retention and stewardship, recognise and thank donors appropriately, and ensure accurate data management, Gift Aid compliance, and adherence to fundraising policies.
Reporting to the Head of Fundraising, you will help drive the hospice’s five-year income generation strategy, maximising income through innovative, supporter-focused engagement. With one direct report and oversight of a further three team members, you will embed gold-standard stewardship across the directorate, use CRM insights to guide decisions, and support the growth of mid-level giving while ensuring consistently high-quality supporter experiences.
The successful candidate will demonstrate:
1. Experience delivering high-quality supporter care and stewardship strategies that retain donors, reduce attrition, and increase giving opportunities.
2. Hi...