Job description:
Westfield Genesis Brand Ambassador
Full-time, 5 days a week including Bank Holidays and Weekends
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
• Launched eight new models – with a focus on our electric 3 model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh
Job Purpose
Are you driven by the pursuit of excellence? In this role, you'll be at the forefront of providing a world-class, customer-first experience, ensuring we find the perfect balance between customer needs and the premium offerings of the Genesis brand. You'll play a key role in anticipating expectations, delivering innovative solutions, and creating unforgettable moments that set Genesis apart.
We're looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you're ready to redefine luxury experiences, join us and be part of something extraordinary
We want you to:
Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
Welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
Support the team in the coordination and assignment of appointments (test drive, consultation, other)
Look after our studio guests from presentation, demonstration to order
Record all details and information on our CXP system
Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
Support of the team in the organisation of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
If necessary, you take over customer recalls and notifications
Provide professional, courteous service to customers in studio
You ensure cleanliness and order in the daily operation in the studio
Profile description:
About you:
A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
Driving license class B
Outstanding communication skills
Multitasking ability
Excellent communication skills
Ability to deliver a best-in-class customer service
We offer:
What we offer:
Private Medical Insurance
Access to Employee Car Scheme for yourself, friends or family
Competitive Salary
Private Medical Insurance
25 Days Holidays with option to buy/sell
Group Income Protection
Pension 6% Matched
Great Flexible Benefits including Dental, access to ECS Car Scheme
Access to Hyundai Sponsored events