Job Type: Full-time Positions Available: 1 Hours Required: 40
Location: Harlequin, Watford
Job Type: Full-time, Permanent
Expected hours: 40 per week
About Us
The term “Park” refers to the Flip Out Watford site.
We’re Flip Out — the UK’s No.1 Adventure Park Group!
From bouncing and climbing to zapping and flipping, we deliver non-stop fun to thousands of guests every week across the UK. At our Watford park, we offer a dynamic, fast-paced and exciting environment where memories are made daily.
We are now recruiting for a Focused & Brilliant – F&B Duty Manager to lead our in-park Diner operation.
Job Overview
Reporting into the General Manager and Assistant General Manager with circa 10 direct reports you will support the management team to lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park & diner with a very clear mindset where the safety of our team members and our guests is our highest priority.
Key Measures of Success
– The maintenance and on-going improvement of the Company’s guest experience in our Diner and feedback performance with the F&B operation.
– The rigorous adherence to all applicable food related health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
– The achievement of the Company’s business Key Performance Indicators including F&B sales targets, spend per head, stock management, operating costs, and overall budget management.
Duties and Responsibilities
– Our diner offers a variety of children’s favourite food and beverages. Depending on each park, we offer a range from hot dogs to pizzas, chocolates to crisps, coffee to slushies. We have something to offer everyone! You will train and assist the back of house preparing food items, along with the front of house for packed foods/beverages!
– You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role.
– Follow the parks opening and closing operational directives for the diner along with all other operational daily, weekly & monthly objectives as per the operational platform
– Be a keyholder and perform Duty Management shifts for the park when required
– You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.
– You will enjoy partnering, supporting and obtaining directives from your General Manager in recruiting, coaching, developing and mentoring your teams
– Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must
– Spot every opportunity to increase sales in the diner and where practicable, present solutions to your GM to highlight your ideas to further our success
– The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading your team in day to day diner operations.
– To manage the effective and efficient operation of the diner’s overall management resources. This includes planned preventive and breakdown maintenance of department equipment, the operation of the catering and guest party services, and active management of all required inspection regimes
– Interpret feedback from stakeholders and ensure this is dealt with promptly & professionally
– You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.
– Assist in all aspects of the park when required
The person we are looking for is:
Friendly
Lively
Interactive
Professional
Outgoing
Upbeat
Team Player
So if you describe yourself using all of the above, you are in the right place!
Qualification/Skills
– Strong Food & Beverage Background
– All about the Guests!
– A true hands-on leader
– Food Hygiene/Safety level 2 & 3 desirable
– Stock-take, stock rotation and stock ordering experience
– Health & Safety knowledge
Working Conditions
– Permanent role on a 40 hours a week contract
– Hourly pay £12.60 per hour
– All Fridays to Sundays and all school holidays are considered peak periods and you must be available to work all of them (holiday requests are only considered outside these times)
– Additional hours will be paid at hourly rate
– Training, tools and ongoing support provided
– Holiday entitlement included
– 40% discount on park food and drinks
Experience:
* Food management: 2 years (preferred)
* Licence/Certification:
#J-18808-Ljbffr