Job summary
We have an opportunity to join our receptionteam at the Homewell Practice.
Our practice and the demand for GP services hasgrown over the last 2 years, and this means we are substantially growing ourteam.
We are looking for two part-time people (working 16-20 hours perweek each) to join our reception family.
We are looking for a flexible, reliable andloyal person who is adaptable and will think of this opportunity as acareer. Someone who loves to learn andloves to work in a busy environment would suit this role.
Working as a Medical Receptionist can be achallenging role so experience of working in a busy customer service role isessential and experience of working in a healthcare setting is desirable.
This is an extremely varied role, and no daywill ever be the same. This is a rolethat will not be learnt in a day, and we are looking for someone who will seethis as a challenge that they can conquer.Full training will be given.
Main duties of the job
The post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice. You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone. The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.
Duties include, but are not limited to
Answeringcalls from patients and healthcare agencies
Patientadministration including, registrations, deductions, change of address
Processingof patient information from secondary care and other healthcare agencies
Completionof various administrative tasks as directed by clinicians and leadership team
Arrivingpatients and visitors into the building in a safe and polite way
About us
The whole Practice team is committed toproviding quality patient care and received a GOOD rating from the CQCInspection in 2022.
Working within a friendly GP Practice.
NHS Pension and good transport links.
Job description
Job responsibilities
Brief Job Description
The post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice. You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone. The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.
Duties include, but are not limited to
Answeringcalls from patients and healthcare agencies
Patientadministration including, registrations, deductions, change of address
Processingof patient information from secondary care and other healthcare agencies
Completionof various administrative tasks as directed by clinicians and leadership team
Arrivingpatients and visitors into the building in a safe and polite way
Experience
Experienceof customer service in a healthcare setting or other busy customer serviceroles
Goodexperience of working in a team
Solidprevious office experience and administration experience
ExcellentIT skills
Experienceof IT within a medical environment
Experienceof General Practice
Skills
Goodcommunication skills (both written and oral)
Goodtelephone manner and keyboard skills
Theability to listen and follow instruction
Problemsolving
Medicalterminology (desirable)
Interpersonalskills
Abilityto lead and engage with others
Abilityto be flexible, use your own initiative and manage your own time effectively toensure that all tasks are completed within the required timescales
Usedto working under pressure and to tight deadlines
Adaptableto quick changes
Confident,organised and able to make decisions quickly
Job description
Job responsibilities
Brief Job Description
The post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice. You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone. The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.
Duties include, but are not limited to
Answeringcalls from patients and healthcare agencies
Patientadministration including, registrations, deductions, change of address
Processingof patient information from secondary care and other healthcare agencies
Completionof various administrative tasks as directed by clinicians and leadership team
Arrivingpatients and visitors into the building in a safe and polite way
Experience
Experienceof customer service in a healthcare setting or other busy customer serviceroles
Goodexperience of working in a team
Solidprevious office experience and administration experience
ExcellentIT skills
Experienceof IT within a medical environment
Experienceof General Practice
Skills
Goodcommunication skills (both written and oral)
Goodtelephone manner and keyboard skills
Theability to listen and follow instruction
Problemsolving
Medicalterminology (desirable)
Interpersonalskills
Abilityto lead and engage with others
Abilityto be flexible, use your own initiative and manage your own time effectively toensure that all tasks are completed within the required timescales
Usedto working under pressure and to tight deadlines
Adaptableto quick changes
Confident,organised and able to make decisions quickly
Person Specification
Personal Qualities/Attributes
Essential
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Reliable, good time keeper
* Sensitive and empathetic in distressing situations
* Confident, organised and able to make decisions quickly
* Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
* Adaptable to change
* Used to working under pressure and to tight deadlines
Skills
Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* The ability to listen and follow instruction
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Desirable
* EMIS
Experience
Essential
* Experience of working with the general public
* Experience of administrative duties
* Experience of supporting and training colleagues
Desirable
* Experience of working in a health care setting
* Experience of IT within a medical environment
Person Specification
Personal Qualities/Attributes
Essential
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Reliable, good time keeper
* Sensitive and empathetic in distressing situations
* Confident, organised and able to make decisions quickly
* Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
* Adaptable to change
* Used to working under pressure and to tight deadlines
Skills
Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* The ability to listen and follow instruction
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Desirable
* EMIS
Experience
Essential
* Experience of working with the general public
* Experience of administrative duties
* Experience of supporting and training colleagues
Desirable
* Experience of working in a health care setting
* Experience of IT within a medical environment
Employer details
Employer name
Homewell Practice
Address
Havant Health Centre
Havant Health Centre
Civic Centre Road
Havant
Hampshire
PO9 2AQ
Employer's website