R&M Electrical Group Ltd are an internationally renowned supplier of Electrical Containment, Pipe Supports and Prefabricated solutions to the Building Services Industry. We are looking to employ an ERP Systems & Software Specialist to join our busy office department in Chandlers Ford, Eastleigh.
We are seeking a proactive and technically skilled ERP Systems & Software Specialist to lead the management, development, and training of our ERP system Klipboard's ERP One (previously Kerridge Commercial Systems - K8) and associated software platforms. This role is pivotal in ensuring our systems are optimised for performance and usability, and that staff are well-trained and supported in their use.
Key Responsibilities
ERP System Management
* Oversee the day-to-day operation and performance of the Klipboard (previously Kerridge Commercial Systems) ERP system.
* Manage system upgrades, performance testing, and documentation of new releases.
* Maintain accurate ERP product files and documentation.
* Lead or coordinate system changes and upgrades through structured change management processes, including risk assessment, testing, approval, and documentation.
* Plan and deliver ERP enhancement projects, ensuring milestones, deliverables, and quality standards are met.
* Collaborate with IT and department heads to manage business change, communication, and post-implementation review.
* Maintain audit records of all ERP changes in line with company compliance and ISO 27001 change control requirements.
Training & Development
* Design and deliver comprehensive training programmes for staff across departments.
* Create and maintain training materials and user guides tailored to business needs.
* Conduct ongoing training sessions to ensure staff remain up to date with system changes and best practices.
Support & Troubleshooting
* Lead the support function for ERP and related software, ensuring timely resolution of issues.
* Log, track, and report on support calls and recurring issues to inform system improvements.
* Collaborate with IT and other departments to streamline processes and enhance system functionality.
Process Improvement
* Work cross-functionally to identify opportunities for system and workflow enhancements.
* Provide input into digital development initiatives and contribute to strategic planning.
Compliance & Quality
* Ensure all tasks are performed in line with Health & Safety and Quality Control systems.
* Maintain compliance with internal policies and external regulations.
Skills & Experience
* Proven experience managing ERP systems (preferably Klipboard's ERP One (previously Kerridge Commercial Systems K8 or similar).
* Strong background in training delivery and instructional design.
* Excellent troubleshooting and problem-solving skills.
* Ability to communicate technical concepts clearly to non-technical users.
* Experience in process improvement and cross-departmental collaboration.
* Familiarity with performance testing and release documentation.
* Experience in change management or project coordination.
* Proven ability to manage ERP upgrade projects or system improvement initiatives from planning through to implementation.
Position Specifics
* Office based role at R&M Head Office - Chandlers Ford
* Full time permanent role