Join us a Field Service Team Leader where you will role model values and inspire your teams to consistently provide a great experience for our customers. Reporting directly to the Field Operations Manager, you will work collaboratively with wider areas of the business in delivering operational performance to drive award winning customer service in a cost-effective way.
Building and developing an inclusive and diverse team making Sky a great place to work is critical to this role. Our Team Leaders will play an active part in Sky's wider people initiatives including Sky cares, mentoring, awards & driving people-led activities across the department, whilst supporting increasing Sky's brand both internally & externally.
Benefits: There's a reason people can't stop talking about #LifeAtSky. Enjoy exclusive discounts on Sky's products and services, alongside a pension plan designed to secure your future. Prioritizing your wellbeing, we offer Health and Wellbeing initiatives as well as a range of additional perks!
What you'll do:
* Demonstrate strong visible leadership with high levels of engagement across the region and leading your teams though change effectively.
* Deliver consistent strong levels of performance through effective coaching, setting stretching targets and supporting your people in an inclusive way including sharing best practice to deliver as a team/region/department.
* Be an ally for your people and supporting them through their own personal growth & career development.
* Accountable for the Health & Safety and wellbeing of your people, ensuring risks are mitigated and action plans are completed on time.
* Responsible for cost saving through effective shrinkage management using regional spend effectively and reducing unnecessary costs to the business.
* Deliver through people, by creating a positive culture of fun and excitement, celebrating successes and supporting the development and delivery of the region and department People Plan.
* Responsibility in delivering excellent 'on the day service' to customers and working with support areas to reach optimum standards.
* Partnering with Operational Support teams to identify improvements that enhance the end-to-end journey for both our people and our customers.
What you'll bring:
* Energy and determination to challenge the norm and look for new ways of working efficiently.
* A passion for developing people through effective coaching and career development support.
* Relentless focus on delivering customer excellence.
* Strong influencing skills and having the ability to communicate with key stakeholders at all levels in the business.
* Understanding of budgets and commercial KPI's.
* Proven experience of leading and developing a team.
* Excellent communication skills and the ability to remotely inspire large wide-spread teams of engineers.
How you'll work:
* Monday - Friday with rotational weekends
* This role is based in Bangor, and its essential applicants live within an hour travel radius
* This role requires candidates to have a full UK driving licence
Inclusion
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join us and enjoy plenty of on-the-job training and the support you need to get off to the best start at Sky.
To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Thinking of joining the team, we would love to hear from you.