My Client, who is an MSP, is looking for an IT Field Engineer to join their growing team. The role is office-based with field travel as required. Client site attendance for support and project work when necessary, and a company van provided for work use.
Role Overview
As an IT Support Field Engineer, you are primarily office-based, providing technical support to business clients. You handle day-to-day support, escalations, and coordination with the service desk, attending customer sites only when remote resolution is not possible or when required for project and infrastructure work. You act as a dependable support resource, balancing office-based support delivery with targeted onsite visits.
Key Responsibilities
* Provide IT support to business clients from the office as part of the support team
* Resolve hardware, software, and connectivity issues remotely
* Attend client sites when required for support issues that cannot be resolved remotely
* Carry out onsite work for projects, installs, refreshes, and infrastructure changes
* Install, configure, and replace PCs, laptops, printers, and peripherals
* Support Windows 10/11 desktop environments
* Assist with office moves, refresh projects, and new site setups
* Work from service desk tickets and scheduled site visits
* Escalate complex issues to senior engineers
* Maintain clear job notes and documentation
* Communicate clearly with users and customers
Required Skills and Experience
* Experience in an IT support or field engineer role
* Strong working knowledge of Windows 10/11
* Basic networking knowledge (IP addressing, Wi‑Fi, cabling)
* Microsoft 365 user support experience
* Confident with hardware installs and fault finding
* Comfortable working in an office-based support role with occasional site visits
* Full UK driving licence
Desirable Experience
* MSP or multi-site support background
* Active Directory user administration
* Printer and multi-function device support
* Exposure to small IT projects
What You Get
* Office-based role with structured support environment
* Company van for work use
* Tools, equipment, and fuel provided
* Competitive salary based on experience
* Pension and paid holidays
* Training and progression opportunities
Working Hours
Full-time, Monday to Friday
Core business hours
Occasional out-of-hours work may be required
Only relevant candidates will be contacted
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