We are seeking an experienced Transport Planning Assistant to join our team at Canvey Island. The role involves maintaining administrative processes and systems related to the transport department while supporting the transport planning function. If you have transport office experience and are seeking a new challenge, this opportunity could be the perfect fit for you. The Opportunity To provide maintenance of all administrative processes and systems associated with the transport department and to support the transport planning function. Administration and Maintenance Answer telephone calls from all parties, dealing with all calls in a professional manner and in line with company/department policies Deal with incoming queries regarding deliveries and collections Manage various queues on Vision and ensure they are up to date Assist with specialist recovery and urgent collections Work with subcontractors – allocate work when advised by team leader, obtain images, paperwork, and update all systems so they read correct Deal with driver queries, communicate and add extra collections to driver’s workload Assist in other areas of transport /planning process as required General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc Complete all tasks deemed to be a reasonable request by any Transport management in a timely, efficient and safe manner Assist in dealing with queries and issues from customers, suppliers & members of the public Maintaining Transport Inbox Any other duties as may be required which are commensurate with the grade of the post Here's What You Bring Excellent Customer Service Transport office experience would be advantageous but not essential Good communications skills IT Literate Excellent attention to details Able to use own initiative as well as work as part of the team What We Offer Day shift, Monday to Friday Ongoing training and professional development Free onsite parking Uniform and PPE provided Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits) Discounted parts and non-auction vehicles Employee discount on Vodaphone Paid day to volunteer for a charity of your choice Competitive basic salary 28 days holiday (including Bank Holidays) Pension plan with 3.5% employer contribution This role is subject to a satisfactory DBS, Finance, Right to work and reference checks Who Are We Owned by industry-leading auctioneer, RB Global, IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from. IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.