The job role: Recall Program Coordinator
Location: Dunton Essex
Contract Type: Full-time, contract, Hybrid
Are you driven by innovation and eager to work with a global leader in engineering and technology solutions?
At TECOSIM, you’ll be part of a world-class team of forward-thinkers renowned for pushing boundaries and shaping the future across industries. As a trusted partner to leading automotive, aerospace and energy, TECOSIM specialises in advanced simulations, digital engineering, and end-to-end product development. With a global footprint and a commitment to excellence, we transform complex engineering challenges into cutting-edge solutions
Position description
TECOSIM is expanding our dynamic team in Dunton as part of our ongoing growth. We are looking for a talented Recall programme coordinator to join our Client’s team. This role would best suit someone who works well in a team and has experience in vehicle engineering.
* This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions)
* Develop cost effective dealer repair strategies for vehicle concerns.
* Create Dealer Bulletins, Service Instructions and Customer Letters.
* Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
* Work closely with the Office of General Council.
* Work with translations agencies.
* Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
* Liaise with all National Sales Companies in Europe and Global Offices.
* Liaise with parts Supply Chain Management.
* Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
* Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
* Provide Recall status input to various forums, attending and presenting to senior management teams when required.
* Liaise with customer letter mailing agency.
* Ensure departmental processes/records are compliant with current/future audit requirements.
Skills required
* Interpersonal and communications skills
* IT skills (Excel, Word, PPT)
* Analytical skills.
* Ability to multitask and manage multiple programs effectively.
* Ability to work under pressure
Experience required
* Vehicle engineering and / or Dealer Workshop experience
* Aware of, or with experience of dealer workshop processes.
Additional information
* Inside IR35
* 3 days on-site
* This role does not support candidates requiring a VISA