About Levett Consultancy
Levett Consultancy is a customer-centric business dedicated to providing best-in-class cloud IT services and solutions across the education and business sectors. Our mission is to empower clients with transparent technology solutions that consistently exceed expectations, guided by our core ethos: "Keeping Technology Simple." We are a team committed to excellence, supporting innovative technology, and collaborating with a diverse customer base.
The Part-Time Role
We are looking for a diligent and experienced Part-Time Project Coordinator to join our Operations Team for 21 hours per week.
You will play an integral role in upholding our commitment to exceptional service, working closely with our Customer Relationship Team (CRT) and Project Management Office (PMO). Your focus will be on ensuring a seamless, full-lifecycle service for our clients—from initial solution advice and delivery through to post-implementation support.
You will be responsible for managing company projects from start to finish, ensuring outstanding communication with all stakeholders, including clients, suppliers, and internal teams.
Key Responsibilities
* Manage and coordinate company projects (classified as minor changes or major changes) following industry-standard PRINCE2 methodology.
* Collaborate with the CRT to advise on solutions and with the Operations Team to ensure successful delivery and support.
* Develop comprehensive project documentation, including the Scope of Work and Site Visit Briefs, ensuring alignment with the original sales proposal.
* Clearly communicate project timelines and expectations to customers, including the standard four-week lead time for new projects.
* Maintain accurate project records within the company CRM, ensuring all project documentation is correctly linked.
* Update project statuses (e.g., 'Not Started', 'In Progress', 'Completed') within the project management system to ensure clear communication across all teams.
* Conduct essential post-project activities, including securing customer sign-off, running 'Lessons Learned' sessions to refine internal processes, and gathering client testimonials or case studies.
* Ensure all project communications are recorded in the appropriate company systems (Service Desk or CRM) for service continuity.
What We Offer
* A part-time role (21 hours per week) within a company committed to learning, growth, and employee development.
* The opportunity to gain valuable experience with innovative, industry-standard cloud technologies.
* A comprehensive 6-week induction programme with an assigned 'buddy' to help you settle in.
* Eligibility to accrue 'flexi-leave' for hours worked beyond your standard contract.
* Access to extensive training opportunities to keep your skills up-to-date with the latest technology.
Skills and Qualifications
* PRINCE2 Qualification: Proven understanding and experience in applying the PRINCE2 methodology to manage projects from initiation to completion.
* Proven Project Management Experience: Demonstrable ability in logical project planning, risk mitigation, and successful implementation.
* Strong Communication Skills: Excellent verbal and written abilities for professional liaison with clients, suppliers, and internal teams.
* Report and Documentation Writing: Proficiency in creating formal project documentation (e.g., meeting minutes, project plans, reports) using company templates.
* IT Technical Understanding: A solid grasp of IT and cloud technologies to effectively coordinate technical solutions. You will be working with solutions based on Google Cloud, Microsoft 365, Sophos, and D-Link, among others.
* Teamwork and Collaboration: Ability to work cohesively as part of the Operations Team and closely with the Customer Relationship Team, ensuring a unified approach to customer service.
* Meticulous Organisational Skills: Exceptional attention to detail for managing multiple project stages, documenting progress, and ensuring all deliverables are met.
* Customer-Centric Approach: A strong focus on delivering excellent customer service and maintaining proactive communication to ensure client satisfaction.
Desirable
* Experience working with CRM systems (specifically Insightly) and Service Desk platforms (specifically Freshdesk) for logging communications and managing project tasks.
* Familiarity with Google Workspace for daily productivity and collaboration.
Job Type: Part-time
Pay: £21,000.00-£26,250.00 per year
Expected hours: 21 per week
Benefits:
* Bereavement leave
* Company events
* Company pension
* Employee discount
* Financial planning services
* Flexitime
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Ability to commute/relocate:
* Ongar CM5 0GA: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 25% (required)
Work Location: In person