Service Designer
Client: Financial Services
Pay: FTC option or day rate option- £550 per day or 80-85k FTC 2 years
Location: Crawley- Hybrid working 2 days a week onsite- 3 remote
Contract Length- 3-6 months
Start: ASAP
The Service Designer will work as part of the service design team, reporting to the Service Design Lead. This role focuses on designing and improving end-to-end services that meet user needs and deliver business outcomes. The Service Designer will collaborate with multidisciplinary teams to create seamless, user-centred experiences across channels and touchpoints.
The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals. The Service Designer will contribute to design decisions and help embed service design practices within project teams.
The Service Designer will typically lead in the imagination and articulation of new propositional or service deliverables, and help to transform some existing services and propositions where significant deficiencies or opportunities have been identified by CX Specialists in their customer journey reviews.
Key Responsibilities
1. Assist the Service Desi...