Northampton | 36 hrs/week | £36 + Bonus & Benefits| Hybrid
Are you a natural leader who thrives on motivating people and achieving results? Do you have the balance of being commercially sharp while also putting customers first? If so, this could be the role for you.
Were looking for a Credit Control Team Leader to join a growing, values-driven organisation in Northampton. Youll play a key role in leading a team of credit control and administration staff, ensuring arrears are managed effectively, compliance is maintained, and
most importantly
customers receive the right support at the right time.
This is an opportunity to make your mark in a business that believes in doing things the right way. Youll be trusted to coach and develop your team, streamline processes, and bring fresh ideas to the table.
What youll be doing:
Leading, motivating, and inspiring your credit control/admin team to deliver results and exceptional customer outcomes
Coaching, mentoring, and supporting both new starters and experienced team members so they can shine in their roles
Overseeing daily workloads, ensuring service levels are consistently achieved and issues escalated where needed
Making fair and compliant decisions with customers in arrears, tailoring repayment or support options to individual circumstances
Taking ownership of escalated calls, turning potential complaints into positive experiences
Identifying process gaps and working with management to implement improvements that drive efficiency and service quality
Using daily/weekly reports and data to track performance, and creating action plans where targets arent being met
Representing the credit control team in cross-department forums and working with other areas of the business to achieve results
What were looking for:
Proven people management experience, ideally in credit control or collections
A strong communicator who can influence and build relationships at all levels
Excellent coaching and training skills, with a genuine passion for helping others develop
A sharp eye for detail and accuracy
you take pride in getting things right
Calm and confident decision-making skills, with the ability to solve problems effectively
Experience in a regulated environment would be a bonus, but it isnt essential if you can demonstrate the right leadership qualities
Why join?
Salary £3638k + bonus and benefits
36-hour working week with a supportive, values-led culture
28 days holiday plus 3 bank holidays (Christmas, Boxing Day, New Years Day)
A business that puts kindness, compassion, and doing the right thing at the heart of how it operates
A chance to take ownership, shape the way a team works, and develop your own leadership career
This isnt just about managing a team
its about creating an environment where people are motivated, customers are treated fairly, and results speak for themselves.
If youre ready to step into a role where youll be challenged, supported, and valued, wed love to hear from you.
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