Title: Student Experience Team Leader
Location: Bristol
Salary: £30,030 per annum + bonus + benefits
Contract: Permanent
Hours: 37.5 per week (5 days out of 7, 7am-10pm with weekend rota)
Are you someone who leads with empathy, handles a busy day with good humour, and enjoys helping others find their feet? We're recruiting a Student Experience Team Leader for our client who will oversee daily operations at a modern student accommodation site in Bristol. This role suits someone who enjoys balancing people leadership with hands‑on problem solving. You'll support a dedicated team, contribute to a safe and welcoming living environment, and help build a sense of community for students far from home. No two days look alike, which keeps things interesting.
Key Responsibilities
* Line‑manage a Student Experience Team, supporting performance, wellbeing, and day‑to‑day direction.
* Create rotas, set objectives, and ensure consistent service delivery.
* Act as the escalation point for incidents, responding with calm professionalism.
* Maintain high standards across shared spaces in partnership with facilities and housekeeping teams.
* Support students with welfare needs and everyday queries, fostering a positive living experience.
* Deliver events and activities that help residents connect and settle.
* Contribute to occupancy, revenue, and customer experience targets.
What We're Looking For
* Experience managing or supervising a team.
* Strong customer service
* A supportive, people‑first leadership style.
* Strong communication skills and the ability to stay level‑headed under pressure.
* Background in hospitality, customer service, accommodation, or retail is ideal
* A collaborative approach and confidence working across different teams and shifts.
What's on Offer
* Performance‑related bonus (paid twice per year)
* 25 days annual leave + bank holidays, with options to buy/sell days
* Pension contributions up to 11%
* Life assurance (4× salary)
* Health cash plan, wellbeing support, and a range of employee benefits
* Volunteering day, retail discounts, and development opportunities
* Additional family‑support benefits, including discounted accommodation for dependants
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