About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
As a Technical Trainer, you'll leverage your deep technical expertise to ensure our customers and partners are proficient in Viasat's cutting-edge satellite communication terminal systems. Your responsibilities will include:
* Become the expert: Quickly gain a comprehensive understanding of Viasat's satellite communication terminal system solutions, including maintenance, installation, and support structures for multiple product lines.
* Empower our customers: Deliver hands-on and classroom training to internal and external customers, including airline personnel and maintenance technicians, on the installation, maintenance, and troubleshooting of Viasat's In-Flight Entertainment and Connectivity (IFEC) systems.
* Collaborate and share knowledge: Work closely with our Field Service team and Customer Support Center to identify trending issues, resolutions, and process improvements. You'll then integrate this vital information into our training content to keep it current and relevant.
* Ensure compliance: Build and update training materials following industry standards.
* Maintain strong relationships: Establish and develop solid working relationships with internal resources, airline partners, and third-party vendors.
* Travel to provide direct support: Travel as needed to deliver crucial training to customer and vendor installation and maintenance personnel on-site.
* Support documentation: Assist and support the creation and ongoing maintenance of operational documentation alongside training content.
* Team contributor: Work seamlessly within the team environment to give to overall success in results and customer satisfaction.
The day-to-day
The daily responsibilities of this role are multifaceted and driven by evolving customer and program demands. This encompasses several key areas:
* FAA Regulatory Training: Developing and delivering training programs specifically to meet Federal Aviation Administration (FAA) regulatory requirements
* Analysing, Developing, and delivering (IFC) systems for airline partners
* Internal Customer Support Training: Designing and implementing training initiatives for internal customer support teams
* Train-the-Trainer Programs: Facilitating programs to equip internal personnel with the skills and knowledge to effectively deliver training
* Training Gap Analysis: Conducting detailed program analyses to identify and address training deficiencies across various areas
What you'll need
We're looking for someone with a strong background in technical roles within aviation and a passion for helping others learn.
* Aviation Technical Expertise: Significant hands-on experience in the aviation industry, ideally as a Field Service Engineer/Technician, with a deep understanding of aircraft systems.
* Keen Interest in Learning & Development: A strong desire to help others learn what they need to be able to complete their roles effectively.
* Technical Documentation Savvy: Ability to read and interpret complex wiring diagrams related to aircraft systems.
* Microsoft Office Proficiency: Advanced solid understanding of Microsoft Word, PowerPoint, Excel, and Outlook.
* Diligent & Organized: Outstanding attention to detail in everything you do, from crafting materials to prioritising and meeting deadlines.
* Collaborative Communicator: Ability to work closely with internal subject matter experts to gather and detail information and processes. Able to communicate effectively with diverse groups, including engineering teams, program management, customers, and third-party vendors.
* Travel Ready: Ability to travel up to 20% domestically and internationally to deliver training.
What will help you on the job
* Aviation Training Experience: Proven ability in training within the aviation industry, specifically related to satellite communications or avionics systems.
* Certifications: Valid Airframe and Powerplant certificate (A&P) or valid Airframe certificate.
* eLearning Development: Experience developing eLearning programs that are SCORM/AICC compliant (e.g., Claro, Lectora, Articulate, Captivate).
* Adobe Suite: Experience using Adobe tools such as eLearning Suite, Adobe Captivate, Photoshop, Illustrator, Flash, Premier Pro, Audition, After Effects, Edge, or InDesign.
* Video Development: Experience with video development.
* LMS/LCMS Knowledge: Knowledge and understanding of Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).
* On-Wing Experience: Experience with on-wing training or maintenance.
#LI-BBS
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
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