The role will provide on-site operational and administrative support to ensure process compliance and report to the Transport Shift Manager. We are looking for an enthusiastic and well organised person to deliver a great service, keep all systems up-to-date and documentation recorded accurately. You must be prepared to be flexible in relation to duties and shift patterns. Brief drivers on their daily activities (Pre-& post-delivery route completion) Handle queries & complaints from customers (stores) Despatch delivery routes in line with the pre-planned delivery schedule & report any delivery concerns to Assistant Transport Manager. Take a pro-active part in ensuring that the delivery service levels are maintained and foresee potential issues. Assisting the warehouse & transport management team in keeping fleets safe and legal Maintaining records and assisting in filing records Accurate completion of Transport KPIs Manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers Comply with Data Protection by ensuring that all confidential, sensitive information and personnel files are kept secure and documents are not left unattended. Be proficient in Microsoft packages including Work, Excel, PowerPoint, Outlook Have effective communication skills both verbal and written Be organised, capable of planning, and has the flexibility to work well under pressure Be patient, resilient and have a calm and logical approach An understanding of Working Time Directive preferred (not essential) Relevant training will be provided on systems and procedures used within the role.